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Can't find your answer below? Email us - we typically respond within 24 hours.
How do I cancel my subscription?
If you subscribed in the iPhone app, Apple handles the billing: open iPhone Settings → your name → Subscriptions → Umbrify (or Umbrify → Account → Manage Subscription, which opens that page). If you subscribed on our website, open Umbrify → Account → Cancel Subscription, or email support@umbrify.app and we will cancel it within 24 hours. Either way, your access continues until the end of the current billing period.
How do I delete my account and data?
Open Umbrify → Account tab → scroll to the bottom → Delete Account. This permanently deletes all your data including monitored emails, breach results, and scan history within 30 days. This action cannot be undone. If you pay through Apple, deleting your account does not stop Apple billing you - cancel in iPhone Settings → your name → Subscriptions first. A website subscription is cancelled automatically when you delete your account.
What data does Umbrify store about me?
We store the email addresses you choose to monitor, your breach scan results, your safety score history, and your subscription status. We never store your passwords. See our Privacy Policy for full details.
How does breach monitoring work?
Umbrify checks your monitored email addresses against the Have I Been Pwned (HIBP) database daily. When a new breach is detected, you receive a push notification. Every plan is monitored: Radar (free) watches 1 email, Shield watches 5, and Vault watches as many as you add. You can also check any email by hand at any time.
Is my password ever sent to your servers?
No. We never store your password. When you check one, your device hashes it locally (SHA-1) and only the first 5 characters of that hash go to Have I Been Pwned - that is called k-anonymity. The password itself is never sent to us or to HIBP.
Why is my safety score low?
Your safety score reflects how many breaches your monitored emails were found in. Breaches that exposed a password or financial data lower it the most. The score is based on the leaks themselves, so finishing the Fix It steps does not raise it: the leak still happened. Fixing still matters, because it stops the leaked details from being used against you.
I upgraded but my plan has not changed.
Go to Account → Restore Purchase to sync your subscription. If it still shows the wrong plan after a few minutes, email us at support@umbrify.app with your Apple receipt and we will fix it manually.
How do I request my data (GDPR / CCPA)?
Email privacy@umbrify.app with the subject "Data Request" and we will respond within 30 days with a full export of your personal data.
For billing issues: support@umbrify.app · For privacy requests: privacy@umbrify.app